Patients First

Healthcare App

The Patients First Case Study aims to understand patient experiences within the healthcare system, and their needs and pain points. By analyzing patient experience, interactions, appointment processes, communication dynamics, and access to services, we identify opportunities for improvement that can lead to enhanced patient-centered care.

UX Designer UX Researcher

Research Design Wireframing Prototyping Usability Testing

Problem

Limited access to timely healthcare services due to the inadequacy of traditional communication and appointment scheduling processes

HMW Question

How can we use technology to make it easier and faster for patients to connect with healthcare professionals and schedule appointments to reduce delays in accessing primary care services?

Goal Setting

Finding a solution to reduce delays and inefficiencies in communicating by designing user-friendly digital technologies so that to facilitate quicker and more convenient connections between patients and healthcare professionals.

Challenge

Data Security

Protecting patient data from unauthorized access or breaches is a top priority and ensuring the secure handling of sensitive patient information.

We solved this challenge by simplifying the authentication process by creating user-friendly login interfaces that incorporate secure yet easily understandable features, such as biometric authentication or multi-factor authentication.

Research Process

  • Primary Research

  • Primary Research

  • Affinity Mapping-Pain points

  • Affinity Mapping-Motivations/Goals

  • Affinity Mapping-Behaviours

  • 1-Interview Insights: Patient- centered communication

  • 2-Interview Insights: Convenience & Accessibility

  • 3-Interview Insights: Trust and security in digital tools

Early Sketches

Finalized sketches

Low-Fidelity Prototype 

Usability Testing

  • Testing Result

  • Participants feedback

  • Ranking Users’ Problems

  • Mapping usability issues: Effort/Impact

  • Applied Changes after Usability testing

  • Applied Changes after Usability testing

Mockup Evolution

Hi-Fidelity Prototype

Key learning

  • significance of user research for informed design decisions

  • The iterative nature of prototyping and usability testing

  • The importance of prioritizing user needs

Next Steps

  • Conducting a second round of usability testing with a larger group of users to gather more comprehensive feedback and identify any remaining pain points or usability issues

  • Iterating on the design, making necessary improvements and refinements to ensure an even more user-friendly and effective app